Overview
Definition of agency outsourcing
Agency outsourcing, also known as business process outsourcing (BPO), is the practice of hiring external agencies or service providers to handle specific business functions or processes. This strategic decision allows companies to focus on their core competencies while leveraging the expertise and resources of external partners. Outsourcing can encompass a wide range of services, including marketing, IT support, customer service, and more. By partnering with specialized agencies, businesses can achieve cost savings, access specialized skills, and improve overall operational efficiency.